Policies

Frequently Asked Questions

Do you ship worldwide?

No, USA and Canada only right now.

How much is shipping?

Shipping is calculated by weight, so it depends on what size shirt and how many you buy.

How long does shipping take?

All of our products are custom made for you 🙂 Once you place your order, the fulfillment center (that runs M-F) starts working on your order. They order the blank tee and then add the design you chose. This process can take up to a week, then it can take up to a week to be delivered to you. Depending on how fast the center is running and how efficient our postal service is, you could get your tee in a week. So 1-2 weeks is the short answer.

Can I pay for faster shipping?

We offer first class, priority, and flat rate priority shipping and you will receive a tracking number once it ships.

Where can I find a size chart?

There is usually a size chart for each design located in the images, just click through.

Do you take returns?

Unfortunately, no. Each item is printed on demand which means it’s custom order. I have no way of reselling the item and if you ship it back to my fulfillment center, they will send the item to goodwill. Please make sure that you choose your size and color carefully.

My package says it was delivered, but it’s not in my mail box or on my doorstep. What should I do?

99% of the time the mail person accidentally gave it to a neighbor. Please ask your neighbors. If that doesn’t work, please reach out to your local post office with the tracking number. They will be able to help you. Lost Valley Design is not responsible for lost or stolen packages.

I can’t find (fill in the blank) shirt. Are you sold out of it? 

All of our products are custom order so we do not sell out. We have a ton of designs now so finding one on the website can be a challenge. Try the search engine and if you still can’t find it send me a message.

Do you do custom orders?

Yes, we do! Just reach out through email or social media and let’s talk!

Do you offer wholesale pricing?

Yes, we do! Just reach out through email or social media and let’s talk!